Returns
Every piece is made for one person.
That is why we cannot take it back.
Sommos pieces are made to order from your personal birth data, meaning the process begins the moment your order is confirmed and what comes out of it exists for you and no one else. Because of this, we do not accept returns or exchanges under any circumstances.
If your piece arrives damaged or incorrectly made, please contact us within 24 hours of delivery at info@sommosart.com with photos. We will remake and reship it at no cost to you, as that is our only exception and we take it seriously. If you are uncertain about which piece to order, read the descriptions carefully or reach out before purchasing, as we would rather answer your questions than have you order the wrong thing.
Shipping
Shipped with care.
Tracked from our hands to yours.
We ship internationally via Envia.com, connecting your order to the best available courier for your destination to ensure every shipment is tracked end to end. Each piece is rolled, placed in an archival grade tube, wrapped in tissue and sealed before it leaves.
Destination
United States - Continental (48 States)
Production: 7–10 business days
Estimated Shipping: 8–10 business days
Estimated Total: 15–20 business days
United States - Hawaii /Alaska
Production: 7–10 business days
Estimated Shipping: 9–12 business days
Estimated Total: 16–22 business days
International
Production: 7–10 business days
Estimated Shipping: 10–14 business days
Estimated Total: 17–24 business days
Your tracking number will be sent by email as soon as your piece ships. Sommos is not responsible for delays caused by customs, weather or carrier events outside our control. If your shipment appears lost after 30 days from the ship date, contact us at info@sommosart.com.